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I can't install IzoT CT or IzoT Net Server (or OpenLNS CT/Server) due to "This activation key or account is not valid." error. (KB937)

I get "This activation key or account is not valid.  Please enter a valid activation key and account." error when I try to install IzoT CT or IzoT Net Server (or OpenLNS CT or OpenLNS Server).

This is error can be due to a number of problems:

1. The Login account (username/password) is not correct.  You need to use the Echelon Software Downloads login account and not the Store download account.

Workaround: Choose one

a. If you are using a trial license then don't fill in the username/password at all (leave username/password blank).  

b. Create a Software download account and reinstall the software with this account login username/password. This is Recommended as you can more easily upgrade the software and transfer the license to another PC.

Software Downloads Login

c. Don't tie your license to the Software download account (leave username/password blank).

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