If your IzoT Net Server or OpenLNS Server license was activated and stopped working, it is possible that a recent Windows update may have affected the license. Additionally if you are using a Virtual Machines (VM) for your software environment then cloning a copy of the VM will cause the license to be invalidated as the VM hardware configuration is no longer the same. To reuse this license you will need to re-activated the license using one of the two methods below.
Choose one of the following:
1. Recover license on new PC: This is a two step process
a. On the new PC, use the Echelon License Wizard, Step 1 click the yellow "Show Advanced tasks", select "Recover license lost on an inaccessible computer" and click next. Recovery causes the license to be in the returned state (that is, the license is not currently activated on any PC).
Caution: When you do a License Recovery, the old PC license is automatically deactivated so make sure you use the correct Activation Key or license key.
b. Once you recover the license you will need to activate the license on the new PC.
Note: there is a limited number of recoveries that you can do with each Activation key.
2. Ask Dialog email@example.com to return your license then activate on new PC:
Tell us the Activation Key. Once we return the license then you can try to activate it again on the new PC
Each IzoT Net Server Activation key comes with one OpenLNS Server license