Echelon Support recently (June 2019) changed our Support Tool and your previous Support login couldn't be transferred.
www.echelon.com/support
Problem:
If you try to login in with your old login username/password you can't log in and if you do a password reset you won't get a password reset email.
Workaround:
Sign up for a new login account. Once you do this the first time you should have no problem logging in again.
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