My Echelon Support Portal Login no longer works - password reset doesn't work (KB1092)

Echelon Support recently (June 2019) changed our Support Tool and your previous Support login couldn't be transferred.
​www.echelon.com/support

Problem:
If you try to login in with your old login username/password you can't log in and if you do a password reset you won't get a password reset email.

Workaround:
Sign up for a new login account. Once you do this the first time you should have no problem logging in again.